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VoiceGard
Contact: Debbie Bergenske,
CUNA
Phone: ( 800) 356-9655, ext. 4340
Web Site: www.voicegard.com
Does your credit union have a disaster recovery plan—for your voice?
Unplug your phone. Unplug your computer. Which one do you want to plug
back in first?
The need for voice communications is essential to the success of your
credit union. The FFIEC (Financial Institutions Examination Council)
requires all credit unions to have comprehensive business continuity plans
in place to ensure minimal disruption or downtime in the event of a
natural or intentional disaster.
The VoiceGard Recovery Center (VRC) offers a secure
and sustainable IP-based telecommunications platform, which can be used
during a crisis event to route your members’ calls anywhere you are,
providing your credit union 24x7 support. In the event of a service
outage, your calls can be directed to the VoiceGard High Availability
Network strategically located within carrier level facilities. Your credit
union has a choice to receive your calls using a VoiceGard IP phones
connected to any broadband Internet connection, cell phones, home phones
or at an alternate facility.
Highlights of the VoiceGard Service:
 Your credit union will receive professional assistance to
help develop and document your Voice Recovery Plan.
Your Voice Recovery Plan is securely stored on a web portal,
ensuring it’s always available.
Voice Recovery Specialists provide 24x7 support to restore
your telecommunications at the time of disaster.
All hardware and equipment are included.
The service can support your credit union’s existing
telephone system.
Enterprise and Call Center solutions are available.
CallerID, Voice Mail, On-Net dialing plans, and conferencing
are optional.
A free toll-free emergency contact number is included to
notify your members during a time of disaster.
Need References?
E-mail us if you would like to receive a list of references
pertaining to this vendor. Please include your name,
title, credit union name, and phone number.
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