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CenterLink Help and Support
Frequently Asked Questions
(General)Give Us Your Feedback
Help Desk
(Technical Support)Security Issues Setup Instructions
CenterLink Setup Instructions (CenterLink is for credit unions only.)
To obtain a CenterLink User Id and Password, call the CenterLink Help Line at 800-342-9835, ext. 8545 or fill out the CenterLink New Account Request.
What is CenterLink?
CenterLink is a secure, password-protected web site developed and maintained by the New York State Credit Union League (NYSCUL). CenterLink is a credit union's exclusive "inside" link to many resources of the League. CenterLink is for credit unions only. Access to our secure site requires a User Id and Password issued by the NYSCUL, and you must have a working e-mail account.
Have you updated your computer with the most recent Daylight Savings Time patch?
INSTRUCTIONS FOR RUNNING THE Windows XP UPDATE PATCH:
INSTRUCTIONS FOR RUNNING THE Windows 2000 UPDATE PATCH:
While using the computer you wish to update, make sure you have a
connection to the internet and click on the link below.
Windows2000
Daylight Savings Time Patch
Download the file (tzedit.exe), and follow the instructions listed on the page about how to make the change.
Are there any fees involved in accessing CenterLink?
There is no charge for accessing CenterLink. All you need is Internet access, an e-mail address, and a current browser. We recommend Microsoft Internet Explorer.
How do I access CenterLink?
In order to access CenterLink, you’ll need a User Id and Password.
a) Go to https://www.nyscul.org or
b) Contact us by calling the CenterLink Help Desk at 800-342-9835, ext. 8545 or e-mail us at centerlink@nyscul.org
Important: Once your credit union has access to CenterLink, we will no longer mail and/or fax information to you if it can be found on CenterLink. We recommend that you request CenterLink access for the person at your credit union who usually receives correspondence from the league.
Can more than one employee of our credit union access CenterLink?
Yes. Credit union staff members can contact the CenterLink Help Desk to receive a User Id and Password. Note: We do not recommend sharing your User Id and Password.
Can our credit union members access CenterLink?
No. CenterLink is only for credit unions. However, credit union members and the general public can access our public web sites:
New York State Credit Union League at www.nyscul.org CUC Mortgage at www.cucmortgage.com NY Credit Union Foundation at www.nycuf.org UsNet (Universal Sharing Network) www.universalsharing.com Credit Unions For You at www.creditunionsforyou.com Covera Card Solutions at www.coverasolutions.com
What are the benefits of CenterLink?
CenterLink has a long list of features that are vital to your credit union’s operations:
contains the latest fraud/scam alerts affecting credit unions, as well as NYS Banking Department alerts. If you are aware of a scam or fraud, you can report it here.Alerts
Board of Directors - this area is for the League's Board of Directors only.
Classifieds allows you to advertise items you have for sale or items you want to sell to other credit unions. And there are no advertising fees involved!
Compliance is CenterLink’s most popular area because it allows credit unions to keep up-to-date on Regulatory Issues, FYIs, and the quarterly Status Report. If an issue affects credit unions, you’ll find everything you need to be pro-active rather than re-active. Compliance also provides you with on-line access to the Quick Guide, Truth-in-Savings Manual, and various forms. The latest addition to the Compliance area is Regulatory Advocacy.
CU Directory contains a current list of addresses, phone numbers, fax numbers, e-mail addresses, and contact names for all New York credit unions. You can view credit unions in alphabetical or district order.
Chapter Officials - this area is only available to members of the league's Chapter Officials.
E-Source is an on-line version of the Source. The Source is a comprehensive guide to resources available at the league.
Education and Training is the place to go for all your education and training needs. View descriptions of sessions and agendas, register for sessions, sign up for certificate programs, or apply for a scholarship.
Events Calendar identifies all League and district events. This calendar is your life line to credit union happenings in the state. Find out what education sessions are being offered, when and where district events are being held, or when the next district golf tournament is!
General Counsel allows you to view your credit union’s bylaws voting representative, and view a copy of the League’s Bylaws.
Governmental Affairs is your legislative "watch dog". Find out what legislative issues are affecting credit unions today, obtain address information for your federal and state legislators, and see how your districts’ CULAC/CUPAC fund raising is coming along.
League Directory contains a current list of league staff phone numbers and fax numbers. You can also e-mail the various departments and affiliates within the NYSCUL.
NY Large CU CEO Roundtable - this area is only available to members of the league's NY Large CU CEO Roundtable.
PR & Marketing is the public face of the NYSCUL. This area offers weekly and quarterly publications, news releases, awards programs, community involvement, media tools, and marketing conferences.
What’s New identifies all items that have been added to CenterLink within the past 7 days so you can quickly identify and access new information.
CenterLink is the password-protected, secure web site designed and maintained by the New York State Credit Union League.
Important: Once your credit union has access to CenterLink, we will discontinue mailing and/or faxing any information that can be found on CenterLink. We recommend that you request CenterLink access for the person at your credit union who usually receives correspondence from the league.
Each credit union is responsible for maintaining its own level of security access to CenterLink. Since some areas of CenterLink contain sensitive data, we would like to make a few security recommendations.
1. Designate a primary CenterLink contact person who we can correspond with regarding your credit union’s authorized CenterLink users.
2. Grant access to the various sensitive data CenterLink components in a manner which is consistent with the overall security access guidelines in place at your credit union.
3. Please notify us immediately of any changes in personnel or circumstances of anyone who has CenterLink access (i.e., staff member is no longer responsible for CenterLink or they are no longer employed.) We will take immediate steps to disable or delete the user’s ID and Password and the changes will be confirmed back to you via e-mail.
Note: We do not recommend sharing your User Id or Password with anyone. If additional staff members require access to CenterLink, please call the CenterLink Help Line.
4. If you are not an affiliate of the New York State Credit Union League, your access to CenterLink may be limited to specific areas.
For assistance or more information, call the CenterLink Help Line at 800-342-9835, ext. 8545 or 518-437- 8545 or e-mail us at centerlink@nyscul.org
